Telemarketing Services

White Paper Lead Generation & Distribution

We offer a multi-lingual, world-wide telemarketing team to promote White Papers on behalf of the world's leading publishers and vendors.

We provide a cost-efficient lead generation program that enables you to reach key decision makers internationally.

We have the experience, knowledge and expertise to begin any project almost immediately, so there's no downtime or lead-in, so there's no learning curve – we can start generating leads from day 1!

Our team includes native speakers of most world-wide languages, with the capability to work in all timezones, and to your schedule. In addition to standard programmes on white paper distribution etc., our versatile team can take on a wide range of projects, for example :

• As a stand-alone telemarketing campaign, or to work alongside your online and email promotion campaigns – perhaps you will need to use telemarketing to make-up shortfall of leads required by clients when the online lead generation is slower than expected? Telemarketing will guarantee that you will hit the expected number of leads for each campaign for your clients, thus providing a predictable and reliable source of high-quality leads – on time, and on budget.


• For Publishers: Your clients may not have the manpower to follow up all the leads generated by your online campaigns, so you could offer telemarketing to further qualify all these leads so the client's expensive sales people are only following up those leads that have plans to purchase a solution within the lead qualification criteria.


• Offer telemarketing leads to your clients as an "enhanced" lead generation service – you can add custom questions, or gather respondent's views and thoughts this way. The lead is better qualified, and you can charge more for each lead. If you are not already doing this, it also adds an extra revenue stream to your portfolio.


• Our extensive language skills enable you to offer your clients leads in countries which you may not have been able to guarantee up to now, thus opening up extra revenue streams internationally.


• Generate visitors to webcasts and live events – also follow-up events for visitor feedback, etc.

List Cleaning

Rubbish in – rubbish out… If your database hasn't been cleaned for 6 months, then probably 30% of it will be out of date already. No matter how large or small your database is, it's important that the information is correct to maximise the effects of your marketing and lead generation campaigns, and realise a high return-on-investment.

List cleaning is the process of confirming contact details and enhancing the contact record with additional information, such as email & website addresses. The cleaning process involves our telemarketers calling the prospect company (from either your own list or a list that we can source on your behalf), confirming the contact details and updating your database accordingly.

Campaign Follow-Up

ALL marketing activities should be followed-up by a phone call : direct mail, e-shots, exhibitions, seminars, etc. Increase the effectiveness of your campaigns by using SAMS to speak to your target market to find out their requirements and turn them into potential customers for you.

Event Follow-Up

Whether your event is with existing clients, or to find new business through exhibitions and seminars, ask us to call all contacts on your behalf to find out about their requirements and turn them into appointments for you.

Enquiry Follow-Up

Sales people on the road? Why not use us to follow up all your enquiries from your website or marketing campaigns and qualify them before making an appointment for your sales team? Our highly trained telemarketing team will use your own qualification criteria, or we will work with you to design a suitable questionnaire to qualify all your enquiries and turn them into sales leads.

Lead Generation/Appointment Setting

Using SAMS for your lead generation will enable your sales staff to devote more time in front of key decision makers with an interest in your products and services, and give you the peace of mind that your potential customers are being approached in the most professional and effective manner.

Our specialist telemarketing account managers will call prospect companies on your company's behalf:

• Identify and/or confirm the decision-makers contact details.
• Introduce your company, products / services to the decision-maker with the objective of making confirmed appointments / sales leads for your sales team.
• Prospects frequently ask to be sent company / product literature before they will consider setting up a meeting. If this is the case and only if they are seriously interested, we will send out the information and follow-up as agreed to close the appointment.
• Notes from the telephone calls and other market intelligence that you have asked us to collect will be sent to you at the end of each period. This will become a valuable register of prospects to which we can return with new information or proposals in order to secure a meeting. The register, which is updated daily, will become your property at the end of the campaign.

Customer Satisfaction Surveys

Your customers will often be more open with their answers if they're speaking with someone "from the outside". Let us find out what they really think about you!

Market Research

Our experienced market researchers will conduct telephone-based interviews on your behalf. Having real, up-to-date information on your customers and existing & potential markets can affect decisions on everything to do with the future of your business. With so many important decisions being made on the basis of Market Research it is paramount that the information gathered is relevant, reliable, and up-to-date, and useful.

Seminar Booking

Working from a script and targeted database, our account managers will call the prospect, brief them on details of your seminar / exhibition, and invite them to participate. We will then send out formal invitations to them. A week prior to the event we will call the contacts again and remind them of the event. At this stage we can also confirm transport arrangements with them. After a contact has confirmed their attendance, a booking confirmation will be emailed / faxed to you.

Multilingual Telecommunications Services

Our team includes native speakers of most world-wide languages, with the capability to work in all timezones, and to your schedule. Why native speakers? Because they understand and observe the differences in culture that need to be observed for each location we call, which is hugely important to both the person receiving the call, and our clients who we're making the call on behalf of. The quality and expertise of these telemarketers shine through on your behalf. Our versatile team can take on a wide range of projects, which we would be delighted to discuss with you, in nearly all languages worldwide, such as :

• All Indian languages
• Arabic
• Cambodian
• Chinese – both Cantonese & Mandarin
• Czech
• Dutch
• English
• French
• German
• Hungarian
• Indonesian
• Italian
• Malaysian
• Polish
• Portuguese
• Russian
• Singaporean
• Spanish
• Thai
• Vietnamese