Telephone Services
List Cleaning
Rubbish in – rubbish out… If your database hasn’t been cleaned for 6 months, then probably 30% of it will be out of date already. No matter how large or small your database is, it’s important that the information is correct to maximise the effects of your marketing and lead generation campaigns, and realise a high return-on-investment.
List cleaning is the process of confirming contact details and enhancing the contact record with additional information, such as email & website addresses. The cleaning process involves our telemarketers calling the prospect company (from either your own list or a list that we can source on your behalf), confirming the contact details and updating your database accordingly.
Campaign follow-up
ALL marketing activities should be followed-up by a phone call : direct mail, e-shots, exhibitions, seminars, etc. Increase the effectiveness of your campaigns by using SAMS to speak to your target market to find out their requirements and turn them into potential customers for you.
Event follow-up
Whether your event is with existing clients, or to find new business through exhibitions and seminars, ask us to call all contacts on your behalf to find out about their requirements and turn them into appointments for you.
Enquiry follow-up
Sales people on the road? Why not use us to follow up all your enquiries from your website or marketing campaigns and qualify them before making an appointment for your sales team? Our highly trained telemarketing team will use your own qualification criteria, or we will work with you to design a suitable questionnaire to qualify all your enquiries and turn them into sales leads.
Lead Generation / Appointment Setting
Using SAMS for your lead generation will enable your sales staff to devote more time in front of key decision makers with an interest in your products and services, and give you the peace of mind that your potential customers are being approached in the most professional and effective manner.
Our specialist telemarketing account managers will call prospect companies on your company's behalf:
Identify and/or confirm the decision-makers contact details.
Introduce your company, products / services to the decision-maker with the objective of making confirmed appointments / sales leads for your sales team.
Prospects frequently ask to be sent company / product literature before they will consider setting up a meeting. If this is the case and only if they are seriously interested, we will send out the information and follow-up as agreed to close the appointment.
Notes from the telephone calls and other market intelligence that you have asked us to collect will be sent to you at the end of each period. This will become a valuable register of prospects to which we can return with new information or proposals in order to secure a meeting. The register, which is updated daily, will become your property at the end of the campaign.
Customer Satisfaction Surveys
Your customers will often be more open with their answers if they’re speaking with someone “from the outside”. Let us find out what they really think about you!
Market Research
Our experienced market researchers will conduct telephone-based interviews on your behalf.
Seminar Booking
Working from a script and targeted database, our account managers will call the prospect, brief them on details of your seminar / exhibition, and invite them to participate. We will then send out formal invitations to them. A week prior to the event we will call the contacts again and remind them of the event. At this stage we can also confirm transport arrangements with them. After a contact has confirmed their attendance, a booking confirmation will be emailed / faxed to you.
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